Portugal: HiJiffy, a company that specialises in conversational artificial intelligence for hotels, has announced that it has raised €3.8 million in funding.
Ewald Damen, creative director and managing partner at interior design firm Virgile + Partners, shares his thoughts on the impact of technology and AI on the future role of the creative director.
BHN speaks to Jungyun Kim, chief strategy officer at hospitality technology platform Yanolja Cloud, to learn more about how AI innovation and investment will support the digital transformation of hotels, and what’s in store for Yanolja’s expansion in the west.
Worldwide: Expedia Group has launched a ChatGPT-powered travel planning feature in the Expedia app that helps users plan their trips.
After a topsy-turvy 2022, here are some hospitality and real estate trends for the year ahead, some more unexpected than others. IHM’s editorial team – George Sell, Paul Stevens and Eloise Hanson – reports.
Portugal: Aplysia from HiJiffy is an AI communication system enabling hotels to speak with their customers pre, during and post-stay.
Worldwide: Cendyn, a CRM, marketing and revenue platform, has been recognised in a study of over 25,000 hotels as one of the top five innovators in hospitality technology.
Worldwide: Surveying over 200 hospitality providers, Operto Guest Technologies has published The State of Tech-Enabled Stays from 2021-2023. The report highlights five trends that are shaping hospitality technology: • 86 per cent of hoteliers and short-term rental providers identify operations automation as a top priority • 76 per cent of
Worldwide: Laasie, a loyalty platform, has launched its solution for the hospitality industry Laasie Retain to provide customers with personalised relevant rewards to increase brand affinity and net revenue. Laasie uses data, artificial intelligence and instant gratification to power consumer engagement. Laasie Retain specialises in advanced personalisation by providing offers
BHN talks to Charlotte Hall and Rosie Willan, co-founders of Stay the Night, a creative marketing agency for hybrid hospitality brands, about how they’ve seen the hybrid model evolve during the pandemic and their views and advice for hospitality’s future. • How do you define hybrid hospitality? RW: Hybrid hospitality
