US: Customer experience technology platform Alliants has appointed Gareth Fraser as vice president of sales enablement and operations.
Working out of Florida, Fraser’s appointment comes as Alliants ramps up its activity and presence within the North American market. Clients in the Florida area include Four Seasons, Loews Portofino Bay Hotel and the Hard Rock Hotel.
Fraser previously held C-level positions with global companies including BirchStreet Systems, Cargill, and News Corp.
Fraser said: “Alliants is widely known for its messaging and concierge SaaS products, in particular, the Alliants Experience Platform (AXP), favoured by hundreds of the most respected hospitality brands, including Four Seasons, Mandarin Oriental, Jumeirah and Nobu Hospitality. So, the hospitality world knows Alliants, but not necessarily in the US, and I’m here to remedy that.
“You can only create exceptional customer experiences if you first address the employee experience and that’s the beautiful strength of the AXP platform. It’s got the heart and soul of the guest always in mind with its capabilities, but at the same time, it allows the staff to feel comfortable that they have a solid platform to work with, a platform built by hospitality professionals,” added Fraser.
AXP is an all-in-one SaaS product that manages both internal and external communications and workflows.
Tristan Gadsby, CEO of Alliants, said: “Alliants has ambitious growth plans, so we are thrilled to welcome Gareth to our team as we meet the ever-increasing demand for innovative digital solutions that deliver first-class customer experiences.”