US: Hospitality tech startup CAMO has introduced a virtual room service product, enabling hotels in Anaheim, California to bring dining in house with or without a kitchen.
CAMO Eats provides a range of restaurant options which guests can order, with zero service or delivery fees, directly to their room.
Additional features are available, such as Order Ahead, Group Ordering, and Mix-and-Match which allows guests to select different menu items from six to 10 restaurants.
The restaurants available on the platform are developed in-house. There are currently nine brands in Anaheim on CAMO Eats: Rice, Meet Noodle, CAMO Pizza Co, Mixtape Nachos, Fork and Figs, Flora Burgers, Mexa Boca, Clucky Rooster, Smash and Sauce, and Mighty Bitey.
“We are absolutely blown away with the success we’ve seen with CAMO so far,” said Kevin Rohani, founder and CEO. “What we’ve created with CAMO is an enhanced version of traditional third-party delivery platforms like Uber Eats catered specifically to hotels and their guests’ experience. We already knew this would be a game-changer for the hospitality industry and are truly humbled by the outpouring of positive feedback and praise we’ve received from our customers and partners as well as the meaningful revenue we’ve generated for our hotels.
“For decades, so many hotels have been unable to evolve and innovate their dining experiences at the rates guests expect,” Rohani continued. “We’ve been caught in this vicious loophole – guests are unhappy with limited dining and room service options at hotels, turning to third-party services like Uber Eats, getting hit with insanely high delivery and service fees as a result, and ultimately taking revenue away from the hotel – until now.”
Travellers, residents, and businesses in the area who want a sit-down dining experience can also visit CAMO’s virtual food hall, Oasis Food Hall, located directly next to Disneyland in the Desert Palms Hotel. The food hall combines kiosk ordering with front-of-house staff.
CAMO plans to introduce a range of new services and features as well as develop additional restaurant brands in 2023.