Impala raises $20 million in Series B round

UK: The London-based startup is to use the funding to upgrade property management systems with a modern API.

Impala leverages robotic process automation (RPA) to establish a universal standard for B2B interactions. Its platform allows users to access data from hotel systems at low costs and centralises it in the cloud.

Impala is currently working with more than 300 hotels including Accor, Mercure and Hyatt-branded properties. Around 3,500 hotels are on a waitlist for the platform.

Ben Stephenson, Impala CEO and co-founder, said: “Just like the trend towards open banking, the hospitality sector needs solutions that are smart, responsive and can ‘talk’ to the world outside – unlike the siloed, old-school operating systems they’re saddled with at the moment.”

“Our technology hopes to become the standard that lets everyone communicate. By democratising access to hotel data, Impala will fundamentally change the way people book hotels and interact with the places they stay. We want to become the rails on which hotel travel runs.”

The Series B round, led by Lakestar and with participation from Latitude Ventures, closely follows a Series A round held a few months ago that saw Impala raise $11 million.

Christoph Schuh, partner at Lakestar, said: “Impala has the potential to become an important layer for the future of travel, a trillion-dollar industry. Impala has assembled an exceptional team with top talent from across the travel industry, and we’re delighted to support them on this next phase of their journey.”

Julian Rowe, partner at Latitude Ventures, added: “The Impala team is building a mission-critical, rich, connective layer in the vast hotel industry. Online travel was one of the earliest mass use-cases of the internet – yet the underlying infrastructure supporting it has barely evolved. Impala will enable hotels to establish deeper, more personalised relationships with travellers, helping them become better businesses. At the same time, Impala can support competition and unlock a new level of customer experience. Travellers stand to benefit hugely.”

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