UK: Five-star luxury hotel Gleneagles has selected IRIS as its digital food and beverage platform.
F&B and guest experience platform IRIS provides hoteliers and guests with digital ordering capabilities, concierge solutions and more. IRIS has been chosen to power the Gleneagles Riviera, an Italian-themed summer lawn where guests can order from pop-up food huts.
Elsewhere at Gleneagles there are four fine dining restaurants, spa and wellness facilities, and three golf courses.
Leo Plaster, Gleneagles’ digital product manager said: “From project planning through to implementation and launch, the IRIS team have helped us all the way. F&B orders for guests are easier and it gives our team a stable solution for managing those orders. Additionally, guest feedback on the ordering process has been very good.”
Jim Stewart, global sales manager at IRIS, added: “We are delighted to be partnering with Gleneagles to deliver an online F&B ordering solution for the lawn area of the main hotel. Using QR codes and IRIS’s innovative approach to F&B ordering, Gleneagles’ guests can browse menus, place orders and pay their bills, all at their own leisure and from the comfort of their own device.
“Our aim is to enhance the guest stay and provide an easy, effective means of ordering and paying for food and drinks. We’re now looking forward to opening the platform out to two other areas – the halfway houses on the golf courses – to further enhance the guest experience and broaden their reach.”