Europe: LoungeUp, a guest relationship management tool for the hotel industry, has added a new product to its platform by acquiring Dmbook Pro, an Irish company specialising in the management of hotel tasks and procedures.
Dmbook Pro offers features such as online shift handovers and log books, knowledge bases and guest request management. It has a client base of around 200 European hotels which includes brands such as OKKO, Staycity, Relais & Chateaux, Novotel and Holiday Inn.
LoungeUp allows accommodation provides to inform and interact with guests in real-time via instant messaging. It offers check-in and online ordering of services, with options to communicate after a guest has departed – all unified in one database.
Mathieu Pollet, CEO and co-founder of LoungeUp, said: “The integration of Dmbook Pro’s technology allows us to offer our hotel clients the potential to track each guest request from beginning to end. Any room-service order, spa treatment reservation, or online check-in initiated by guests through the LoungeUp solutions, is then processed by the Dmbook Pro solution. This ensures the request is properly followed up internally by the hotel staff. For the manager of an establishment, it’s the best way of ensuring that the guest experience is of the highest standard throughout. When procedures are optimised and internal communication is improved, the quality of service becomes outstanding.”
Bruno Lanvin, co-founder of Dmbook Pro, added: “We’ve already worked with the LoungeUp team in the past to integrate our two products, which was greatly appreciated by our hotel clients and considerably enhanced their experience. This move seemed to us to be the natural next step in Dmbook Pro’s development to a more comprehensive and better connected solution.”
Further information on LoungeUp can be found here.