Miami’s Delano South Beach launches Nuvola’s full-site platform

US: The resort is one of the first dozen properties in the US to deploy Nuvola’s entire suite of hotel software modules for service optimisation and guest engagement.

Developed by a former hotelier, Nuvola focuses on the first-person perspective to ensure each module is user-friendly, as well as financially and time efficient.

The solution suite can be managed through Nuvola’s desktop and mobile staff-facing platform, allowing employees to initiate work orders, communicate with guests, and monitor status reports for all departments remotely.

Delano South Beach is the first property to utilise the full suite of Nuvola’s technology, which includes housekeeping productivity, concierge, guest chat (SMS), maintenance and more.

Training at Delano began with interactive demonstrations from Nuvola CEO, Juan Carlos Abello, who began his career while working at the hotel. He said: “It was great to be back on property and train alongside former colleagues in a new capacity to launch the product I created with them specifically in mind. The importance of the housekeeping staff and the hard work that goes into each of the hotel department’s day to day task management could not be overstated. It was an honour to revisit and show my appreciation for these dedicated and diligent team members while training staff on how to use the Nuvola platform”.

Area vice president of operations at Delano South Beach, Todd Orlich, added: “Recognising that modern technology is the most powerful way to equip staff with the tools necessary to further enhance the guest experience, we wanted to make sure we were working with the best software currently available on the market. The intuitive nature and ease of use of the software developed by Nuvola attracted us to delve deeper into how we would be able to benefit from deploying their full suite of solutions. The level of customer service and hands-on approach Nuvola offers during training is something we have never experienced before in a tech partner. We are thrilled to be partnering with Nuvola and working with Juan Carlos again to create a higher level of guest satisfaction”.

For more information about the Nuvola platform, visit the website here.

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