US: The Henderson Beach Resort in Florida has partnered with Nuvola and Springer-Miller Systems to launch the providers’ latest integrated communications tool.
With Nuvola’s focus on guest engagement and Springer-Miller’s background in property management systems, the two combined have created a communications tool for staff to manage daily tasks.
The latest health and safety protocols, as well as services and modified amenities, can now be communicated in real-time. Guest questions or service requests can be directed to team members via text from their mobile device.
Nuvola’s Guest Chat and Concierge platform allows staff at the resort to keep up-to-date with work tasks and guest requests. Management also have access to an accurate overview of workflow.
“Since launching the solution, our team has already seen so many cost-saving improvements across multiple departments,” said Audrey Beukenkamp, reservations manager of The Henderson Beach Resort. “Operationally, several tracking glitches (i.e. guest complaints) have been prevented and our team has been empowered to implement new inspection and cleanliness standards. From a service perspective, access to direct mobile communication via Nuvola Guest Chat has allowed us to increase satisfaction and enable more timely responses. Having seen real results through our work together so far, we look forward to the continued partnership for even more property-wide operational success.”
Juan Carlos Abello, CEO and founder of Nuvola, commented: “Our collaboration with Springer-Miller provides a hotel-specific tool that offers one consolidated platform working to optimise systems across all operations and guest services. The Henderson has been the ideal first resort to launch the new integrated Guest Chat and Concierge modules with Springer-Miller’s SMS/Host technology solution, and we are thrilled to continue our work together. This is only the beginning, and we foresee a continued integrated approach to drive real results through the partnership with both Springer-Miller and The Henderson.”
Nuvola provides cloud-based software to power a hotel’s operation, including guest services, housekeeping, maintenance, green initiatives, and guest engagement.
Springer-Miller Systems is an integrated suite of management systems for hotels, resorts and spas.