ALICE introduces front of house solution
Supplier

ALICE introduces front of house solution

Worldwide: Operations and management platform ALICE has launched Front of House, designed to help address the industry-wide staffing shortages. Front of House joins the other features in ALICE’s suite of products, including Housekeeping and Maintenance, to connect all hotel departments. It also combines the Guest Services tool with messaging capabilities

Wellbeing consultants appointed at The Randolph Hotel
Supplier

Wellbeing consultants appointed for The Randolph Hotel

UK: Made for Life Organics has been appointed by Graduate Hotels to develop a new wellbeing concept at The Randolph Hotel in Oxford. The team at Made for Life Organics will be responsible for the total project management, including operational procedures, recruitment, training, purchasing and implementation of the spa’s treatment menu.

Industry

Marine & Lawn from AJ Capital Partners to launch this summer

UK: Owned by US firm AJ Capital Partners, Marine & Lawn is a high end collection of golf hotels and will launch with three properties in Scotland – two this summer, and one in 2022. The first three properties in the collection are positioned along the Scottish golf coast. F&B

Features

2021 hospitality and travel trends

BHN news editor Eloise Hanson outlines six travel trends expected to shape boutique, lifestyle and luxury hotels next year. 1. Anywhere workers find their anyplace office Covid-19 has upended millions of jobs and many have been forced to make the abrupt change to working from home. It’s been almost nine

Hotel

AJ Capital acquires Macdonald Marine Hotel & Spa

Scotland: Adventurous Journeys (AJ) Capital Partners has announced the acquisition of the 83-key hotel in North Berwick, Scotland. Located 24 miles from Edinburgh, the Marine Hotel overlooks the West Links golf course at the North Berwick Golf Club, and offers views of the Firth of Forth and Bass Rock. The

Features

What guests want: hotel brand and experience can be so much more

Michelle Du-Prat of Household looks at what boutique hotel brands can learn from the retail space. A bumper 2017 for hoteliers is being followed by creeping industry uncertainty and rising competition in 2018. This is, at least, the view held in PwC’s recent report, ‘As good as it gets?’ Underpinning

Features

10 years on: Cornell’s GMP and the industry

BHN speaks to two hospitality professionals who graduated from the General Managers Program (GMP) at Cornell University a decade ago, to learn about their career progression and how the industry has evolved in that time. 

Marriott appoints first female GM in Saudi
Movers and Shakers

Marriott appoints first female GM in Saudi

Saudi Arabia: Marina Krasnobrizhaya has been named general manager of The St. Regis Riyadh, joining from The Park Tower Knightsbridge, a Luxury Collection Hotel by Marriott in London.

Hotel Leadership Conference returns next year
Industry

Hotel Leadership Conference returns next year

UK: The next Master Innholders’ Hotel Leadership Conference will return on 17-18 January 2022 at Park Plaza London Riverbank. Next year, the Hotel Leader Conference will be themed Bolder, Braver, Better. It marks the 28th edition of the event which rebranded from the General Managers’ Conference in 2020. Hospitality leaders

HSMAI EU to launch Student Council in September
Industry

HSMAI EU to launch Student Council in September

EU: The HSMAI Europe Student Council will support hospitality students and recent graduates in the UK and EU by connecting them with peers and hospitality brands in the region. The Student Council aims to facilitate and support undergraduates’ professional growth during their studies, as well as during the early stages