Past Webinars

The loyalty dilemma: Flexible bookings vs subscription

Hosted by Eloise Hanson, editor, IHM [sponsored by Cvent and Operto Guest Technologies] Hotels have long leveraged loyalty programs to attract and convert returning customers. As the travel marketplace became unpredictable, services were adapted and new booking models emerged. This webinar will explore post-pandemic traveller demands and how loyalty is

Past Webinars

Alternative payment solutions for smart hoteliers

Hosted by Eloise Hanson, editor, IHM [sponsored by Bizzon and elina] Independent hotels and hotel groups are starting to embrace more payment solutions including cryptocurrencies. Others are introducing subscription services, and some are exploring a stay and pay later approach. This webinar will examine innovative product and payment solutions to

2022 hospitality and travel trends
Features

2022 hospitality and travel trends

Editor of BHN Eloise Hanson outlines her six key hospitality and travel trends set to shape the hotel sector in 2022. Motels make a comeback  Motels have long been stereotyped as stale and beige accommodations. Though with the hospitality landscape now altered, there’s opportunity to breathe new life into outmoded

Living Rooms to launch apartment collection
Hotel

Living Rooms to launch apartment collection

UK: 74-78 Marylebone Lane in London will include seven apartments and is set to open this November, forming part of the Living Rooms collection. The collection has been designed in collaboration with Tom Bartlett of Waldo Works, who also worked on The Laslett – on six properties now in the

News

OakNorth Bank helps fund London hotel acquisition

UK: OakNorth Bank has provided a bespoke debt finance facility to Bain Capital Credit and Orka for the purchase and refurbishment of properties in central London. The properties to be purchased with this aid are the Park Lane Mews Hotel, a 72-room four-star hotel, and three residential buildings, which include

Unlocking lifetime loyalty through automation
Features

How to unlock lifetime loyalty with a focus on memorable moments

Richard Valtr, founder of property management system Mews, explains how hotels can engender guest loyalty through automation. The hotel sector has seen an acceleration in the number of brands in recent years, with the global leaders now counting their flags in tens to save time. Driving this is the need

Industry

Sage Hotel Management undergoes reorganisation

US: Sage Hotel Management, part of Sage Hospitality Group, has reorganised its portfolio into three operating verticals and has appointed vice presidents for each department. Sage Hotel Management properties will now be organised into three verticals: • The Upscale Collection (branded, focused-serviced hotels) • The Premier Collection (luxury, soft-branded and