Reading Time: 3 minutesJane Longhurst, chief executive of the Meetings Industry Association, explores the notion of instilling a caring culture within your hotel business to aid staff retention.

Reading Time: 4 minutesThe Student Hotel founder Charlie MacGregor tells BHN about “one of the best kept secrets in the hotel business”. • When and where did you

Reading Time: 4 minutesAnant Sharma, CEO of branding agency Matter of Form, looks at the importance of a centralised marketing strategy. • Understand the entire experience.Centralised marketing isn’t

Reading Time: 5 minutesNordic Choice Hotels, one of the largest hotel groups in Scandinavia, has pioneered innovation in multiple fields as a way to optimise service delivery across

Reading Time: 4 minutes• Describe the Sift Science product“Sift Science is the fastest-growing trust platform in the travel industry preventing fraud and increasing revenue for top travel companies

Reading Time: 3 minutesTim Williams, group HR director of Grace Hotels, tells BHN about the company’s Strategic Labour Partnership will allows staff from its Greek island hotels to

Reading Time: 4 minutesAt last week’s NYU hotel investment conference I wanted to see at least one hotel company launch a co-working, co-living hybrid, or something non-traditional. Hilton’s

Reading Time: 3 minutesMIA chief executive Jane Longhurst looks at how boutique and lifestyle hotels can capitalise on changing trends in the wedding market. While the new Duke

Reading Time: 5 minutesUna Barac of Artelior shares her insights in to what makes a successful boutique hotel project. • Understand your guests and their needsAs obvious as this seems,

Reading Time: 3 minutesAs the first American woman to be admitted to the exclusive Les Clefs d’Or Association for concierges, industry leader Holly Stiel, has seen her fair share of changes