Europe: PPHE Hotel Group expects to reopen 80 per cent of its 45 properties across Europe by the end of July with a limited service offering.
As part of the group’s reopening programme, PPHE has launched its 20-step ‘Reassuring Moments’ initiative working alongside Radisson Hotel Group.
The programme leverages expert advice, global health recommendations, bespoke technologies and safety and wellbeing protocols.
Upon entering the hotels, guests will be asked to comply with social distancing in line with government guidance. Sanitising stations have been installed near the front entrance and throughout all public areas.
Screens are in place at all check in, concierge and host desks, and a cashless/contactless payment system implemented. Technologies are on offer to provide guests with an ‘express’ no-contact check in process, to ask questions, or to order room service.
Each hotel room will be fully cleaned with disinfectant and sanitising products, with room furnishings adapted to facilitate the higher frequency and intensity of cleaning. Systems have also been updated to improve air circulation and air purification.
Breakfast will be available either in-room option or as a grab-and-go option.
Staff will be provided with PPE, and the company is rolling out temperature and symptom checks when team members report to work.
Greg Hegarty, deputy chief executive officer and COO at PPHE Hotel Group, said: “In recent months, we have been working with top experts to prepare for reopening and are using new technologies to ensure the continued safety and wellbeing of our team members and guests. These enhancements to cleaning, housekeeping, leisure, dining and guest services procedures include the right preventative measures to create an environment where our guests and team members can feel comfortable, confident and most importantly, relaxed.
Our ‘Reassuring Moments’ programme is in place to create the confidence and freedom to enjoy the comfort of our hospitality and the fun and excitement of travel.”
Further information about the programme can be found here.