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UK: Shangri-La Group has named Hakan Ozel as its vice president of operations to oversee three of the group’s properties: Shangri-La The Shard, London; Shangri-La Paris; and Shangri-La Bosphorus, Istanbul.
In this role, Ozel will oversee the three properties’ commercial performance to elevate Shangri-La’s overall hospitality experience.
Ozel brings more than 28 years of international experience in luxury hotel operations, including over two decades with Shangri-La Group. Previously, he served as the vice president of operations for the Middle East and the general manager of Shangri-La Dubai, where he worked to strengthen the hotel’s market positioning, operational performance and service.
“Having the opportunity to lead three of Shangri-La’s flagship properties in Europe is both a privilege and an exciting new chapter,” Ozel said. “London, Paris and Istanbul are extraordinary destinations, each with its own unique character and opportunities. My focus will be on building on the strengths of our teams, creating truly memorable guest experiences and welcoming more guests into our Shangri-La Circle community. Through the art and joy of Asian hospitality, we want every guest to feel a genuine sense of belonging, discover meaningful connections and ultimately find their own Shangri-La.”
Highlights:
- Shangri-La Group has appointed Hakan Ozel as vice president of operations for three flagship European properties: Shangri-La The Shard, London; Shangri-La Paris; and Shangri-La Bosphorus, Istanbul
- Ozel will oversee the three hotels’ commercial performance and operations, with a focus on strengthening service standards and enhancing the overall guest experience
- Ozel brings more than 28 years of international luxury hospitality experience, including over 20 years with Shangri-La Group
- Before his appointment, Ozel served as vice president of operations for the Middle East and general manager of Shangri-La Dubai, where he focused on market positioning, operational performance and service quality
- Ozel’s priorities include developing hotel teams, delivering memorable guest experiences and growing the Shangri-La Circle community, while reinforcing the group’s approach to Asian hospitality and creating a sense of belonging for guests
