Israel: Tel Aviv-based guest experience platform Duve has announced that it is planning to release its latest innovation for guest experience management, DuveAI.
By leveraging OpenAI’s ChatGPT-4 capabilities, Duve says that DuveAI will be the first to revolutionise guest communication and significantly improve guest experience in a personalised and automated way within the hospitality industry.
Scheduled for release in Q2 of 2023, DuveAI is an AI-powered solution that enables short-term rental hosts and hoteliers to interact with their guests like never before. By combining the power of AI with context from guest profiles built within Duve, hosts and hoteliers will be able to deliver a completely new level of personalisation and automation that is designed to transform the industry.
For the initial launch, DuveAI is designed to provide five main components to users:
• Sentiment analysis and prioritisation
According to Duve, DuveAI will offer a “significant improvement” to the way tasks are managed today by hosts and hoteliers. By prioritising guest enquiries based on urgency, hosts and hoteliers can get a clearer picture of what is happening at any given time.
Sentiment analysis will essentially help hosts and hoteliers to get a clear understanding of guest needs based on automated tone of voice analysis and combining that with enriched information about the guest that is already collected by Duve.
• Auto-generated guest content
DuveAI will generate custom content for hosts and hoteliers to include either as part of their guest app or for their upselling platform. With DuveAI, they can generate content that is personalised to their specific guest personas and brand tone, and can be generated for anything from in-house recommendations or add-on services to local tips and travel itineraries.
DuveAI will allow hosts and hoteliers to streamline the content creation process while delivering personalised, high-quality content to their guests.
• Smart auto-replies
DuveAI will allow hosts and hoteliers to rely solely on AI to respond to guest enquiries. The solution will be able to understand each guest query based on information already existing within Duve, and respond to them automatically, as needed.
By forming and sending automated responses tailored to each guest profile, Duve says that DuveAI will take guest communication to a new level and “drastically reduce” response time for guests.
• Suggested tailored responses
For those who are not yet ready to rely solely on AI, DuveAI will also provide the option for staff to easily use or edit suggested replies to incoming messages. These suggestions will significantly reduce response times for hotel staff as well as take a significant load off their efforts in phrasing and manually writing out responses to each guest message.
Again, suggested replies will be tailored to each guest according to context and guest data existing in Duve.
• Message summarisation
DuveAI is set up to help alleviate the “overwhelming influx” of messages from guests by automatically analysing and providing a summary of the full message. This allows the host to gain a clear understanding of the issue without having to read through the entire message, enabling them to respond quickly and efficiently.
Duve CEO David Mezuman said: “Duve’s platform is shifting towards a new era in guest experience with DuveAI. While some may be concerned about the interference of AI in hospitality, we firmly believe that it is the perfect tool to transform the way hotel staff operate and ultimately engage more and improve guest experience.
“With DuveAI, we can go beyond traditional guest communication methods and truly understand the needs and preferences of each guest, delivering personalised and efficient services that exceed guest expectations. DuveAI is the future of guest experience, and we are excited to be at the forefront of this revolution,” he added.
Duve is inviting hosts and hoteliers to join the waitlist for the beta of DuveAI to experience the future of guest experience solutions. Registration for the beta can be done here.
Last June, Duve raised $10 million in Series A funding, bringing its total funding to date to $14 million.