Rethinking hotel loyalty for instant gratification

Rethinking hotel loyalty for instant gratification

Reading Time: < 1 minuteMichael Marchand, VP business development for EMEA at Laasie, explores how hotel loyalty is evolving to match modern demands for instant gratification. He shares what hoteliers can learn from OTA conversion tactics and why owning direct guest communication is a key market advantage.

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Roger Saul on risk, innovation, and building Mulberry

Roger Saul on risk, innovation, and building Mulberry

Reading Time: < 1 minuteBHN talks to Roger Saul, founder of Mulberry and owner of Sharpham Park, about building a successful brand, balancing innovation with legacy, and the lessons learned from taking risks. Filmed at the Independent Hotel Show London 2025 at Olympia.

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IHS London

IHS London: The power of partnerships

Reading Time: 2 minutesUK: The Independent Hotel Show (IHS), in partnership with James Hallam, returns to Olympia London 15-16 October to connect independent hoteliers, interior designers and hospitality operators. 

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Catt McLeod

IHS London: Catt McLeod, Elegant Hotel Collection

Reading Time: < 1 minuteBHN caught up with Catt McLeod, vice president brand development of Elegant Hotel Collection, to learn more about why the soft brand was launched and how independent boutique hotels can adapt to changing consumer preferences. Filmed at the Independent Hotel Show London 2023.

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WEBINAR – Are you over-engineering your hotel? | In partnership with Oprivia | November 9, 14:00 – 15:00 GMT
Reading Time: < 1 minuteHosted by BHN editor, Eloise Hanson In partnership with: Oprivia ...
TKO SVC
TKO lodges $2 billion bid for Service Properties Trust’s hotel portfolio
Reading Time: 2 minutesUS: Hospitality investment firm TKO has submitted a formal written offer ...
Mandarin Oriental breaks ground at Miami hotel and branded residences
Reading Time: 2 minutesUS: Mandarin Oriental has hosted a groundbreaking ceremony at the site ...
Planning for hotels with staying-power: the role of placemaking
Planning for hotels with staying-power: the role of placemaking
Reading Time: 4 minutesAmy Penrose of Farrer & Co analyses the evolving planning case ...
Rethinking hotel loyalty for instant gratification
Rethinking hotel loyalty for instant gratification
Reading Time: < 1 minuteMichael Marchand, VP business development for EMEA at Laasie, explores ...
The Wolseley to launch members club at New York hotel in Q2 2027
The Wolseley to launch members club at New York hotel in Q2 2027
Reading Time: 2 minutesUS: The Wolseley will debut its members club to open within ...
She Shines: Julia Hands on heritage, hospitality, and power of leadership
Reading Time: 6 minutesIn She Shines, Dina Pedersen talks with some of the great ...
Ardian and Rockfield expand German portfolio with The Social Hub Berlin
Ardian and Rockfield expand German portfolio with The Social Hub Berlin
Reading Time: 2 minutesGermany: The Rockfield and Ardian Purpose-Built Student Accommodation (PBSA) platform has ...
Bugatti partners with Rhodium to operate branded residences
Bugatti partners with Rhodium to operate branded residences
Reading Time: 2 minutesWorldwide: Bugatti has partnered Rhodium as its global real estate and ...
Generator adds properties in London and Paris
Generator adds properties in London and Paris
Reading Time: 2 minutesUK/France: Generator has acquired Novotel London Greenwich and signed a hotel ...