Rethinking hotel loyalty for instant gratification

Rethinking hotel loyalty for instant gratification

Reading Time: < 1 minuteMichael Marchand, VP business development for EMEA at Laasie, explores how hotel loyalty is evolving to match modern demands for instant gratification. He shares what hoteliers can learn from OTA conversion tactics and why owning direct guest communication is a key market advantage.

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Roger Saul on risk, innovation, and building Mulberry

Roger Saul on risk, innovation, and building Mulberry

Reading Time: < 1 minuteBHN talks to Roger Saul, founder of Mulberry and owner of Sharpham Park, about building a successful brand, balancing innovation with legacy, and the lessons learned from taking risks. Filmed at the Independent Hotel Show London 2025 at Olympia.

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IHS London

IHS London: The power of partnerships

Reading Time: 2 minutesUK: The Independent Hotel Show (IHS), in partnership with James Hallam, returns to Olympia London 15-16 October to connect independent hoteliers, interior designers and hospitality operators. 

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Catt McLeod

IHS London: Catt McLeod, Elegant Hotel Collection

Reading Time: < 1 minuteBHN caught up with Catt McLeod, vice president brand development of Elegant Hotel Collection, to learn more about why the soft brand was launched and how independent boutique hotels can adapt to changing consumer preferences. Filmed at the Independent Hotel Show London 2023.

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Fairmont New Orleans opens as brand's 100th hotel worldwide
Fairmont New Orleans opens as brand’s 100th hotel worldwide
Reading Time: 3 minutesUS: Fairmont Hotels & Resorts has returned to New Orleans after ...
"We've only scratched the surface": Travel + Leisure on the evolution of hotels and residences
“We’ve only scratched the surface”: Travel + Leisure on the evolution of hotels and residences
Reading Time: < 1 minuteBHN speaks to Barry Robinson, managing director international operations at ...
Wyndham signs partnership with HotelREZ Hotels & Resorts
Wyndham signs partnership with HotelREZ Hotels & Resorts
Reading Time: 2 minutesWorldwide: Wyndham will add more than 40 independent luxury hotels to ...
Inside the award winning W Residences Dubai – The Palm
Reading Time: < 1 minuteBHN meets Ralph Assi, director of residences at W Residences ...
The StandardX to debut in North America
The StandardX to debut in North America
Reading Time: 2 minutesUS: Hyatt and Extell Development Company have revealed plans for The ...
The Coaching Inn Group plans £10 million CapEx strategy
The Coaching Inn Group plans £10 million CapEx strategy
Reading Time: 2 minutesUK: The Coaching Inn Group will be returning to a CapEx ...
Atari Hotels begins construction on debut venue in Phoenix
Atari Hotels begins construction on debut venue in Phoenix
Reading Time: 2 minutesUS: Construction on Atari Hotels’ debut venue in Phoenix, located on ...
Tej Walia
Tej Walia on why inaction is a hotelier’s biggest risk
Reading Time: < 1 minuteBHN editor Eloise Hanson chats to Tej Walia, managing director ...
UK Budget draws mixed reaction from hospitality industry as wages and operating costs raise concerns
UK Budget draws mixed reaction from hospitality industry
Reading Time: 4 minutesUK: Chancellor John Healey delivered his first Autumn Budget, presenting a ...
BWH Hotels GB rebrands as WorldHotels GB
Reading Time: 2 minutesUK: BWH Hotels GB has rebranded as WorldHotels GB as part ...