Eden Hotel Collection launches The Happy Hub for employees

Eden Hotel Collection

UK: Boutique hotel group Eden Hotel Collection has introduced an app-based employee program aimed at promoting four hormones that drive positive mental health. 

The Happy Hub has launched to the group’s 500-strong workforce across its five hotels: Mallory Court Hotel and Spa in Leamington Spa, The Arden Hotel in Stratford-upon-Avon, The Greenway Hotel and Spa in Cheltenham, Brockencote Hall Hotel in Kidderminster, and Bovey Castle in Devon.

Hosted on the Connect+ app platform, activities included in the initiative are designed to generate four hormones that drive positive mental health: dopamine, oxytocin, serotonin and endorphins.

E-cards for employees to recognise each other for their efforts have been introduced to promote oxytocin, helping to develop team bonding and collaborative working. A digital social recognition wall has also been introduced for colleagues to share their recognition company-wide.

Monetary rewards for going above and beyond for customers, as well at serving at least five years of service, have also been introduced to promote serotonin and endorphins.

An employee of the month initiative, held at each property and the company’s head office, will help to drive satisfaction and motivation. Chosen individuals are rewarded with a choice of Sunday lunch, afternoon tea, a day off, or a 55-minute spa treatment at one of Eden’s hotels.

Lisa Redding, group people director at Eden Hotel Collection, said: “People underpin the success of any business – especially in hospitality – and if they are going to perform at their best, ultimately positive happy hormones are key.

“Hospitality can sometimes be wrongly perceived as a stop-gap career with low pay and benefits and limited career prospects. We are challenging that with a transformative people-first approach which champions positivity against the backdrop of what is understandably a fast-paced, demanding environment.

“In planning The Happy Hub, we knew we wanted a digital scheme which was inclusive to all, from a front-facing role to a back-of-house position, and an app-based model also appeals to our employee age demographic,” she added.

Mark Chambers, managing director at Eden Hotel Collection, said: “The high standards of service that Eden’s hotels have become known for are built on happy and motivated workforces, and the launch of The Happy Hub has a crucial role to play in not only retaining our talent, but attracting new recruits too.

“Feeling appreciated in your place of work is key and it was great to get some of our teams engaged in helping to develop the programme, and I look forward to seeing it go from strength-to-strength over the coming months.”

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