Georgian House staff gain LCS training certificates

UK: Georgian House,a London boutique hotel, has awarded more than 20 of its team Lean Green and Yellow Belt training certificates.

The property, which was awarded Lean Accreditation from the Lean Competency System (LCS), is the first hotel of its size to offer this type of management training internally.

Developed at Cardiff University, the LCS is an industry recognised Lean qualifications framework for developing “lean thinking”. The methodology of the training is to improve the efficiency, eliminate waste and build management skills within the business, resulting in a seamless service and operating process.

Alongside partner HEW Associates, Georgian House has introduced the training to its 52-strong workforce. The first-tier training, Yellow Belt, has been provided to the whole team and the next-level, Green Belt, has been completed by the leadership team.

Through collecting and analysing data, trialling improvements and reanalysing data to measure the results, the team has been able to introduce new processes to speed up time-heavy operations. A recent project has seen the housekeeping team implement new cleaning practices and team structures into the 60-bedroom property, resulting in an increase in already high standard of cleanliness and the number of rooms prepared before check in.

Georgian House owner Serena von der Heyde said: “I’m thrilled we have been able to award our first set of lean candidates with their certificates. We have always been focused on providing our team first-class development opportunities and this new training has enabled us to further our commitment to excellence and boost productivity – both as individuals and a business. I look forward to continuing our Lean journey and operating at the highest standard.”

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