Reading Time: 3 minutesThomas Magnuson, CEO, Magnuson Hotels, looks at the real cost of loyalty programmes and the book direct message. Prior to the pandemic, there was only
Reading Time: 5 minutesIt has been a surreal 20 months since the start of the global pandemic put the hospitality industry squarely in the crosshairs. Andrew Harrington of
Reading Time: 2 minutesBHN caught up with Tom Marsh, furniture enterprise manager at Furniture from Crisis, about the company’s origins and commercial growth opportunities, as well as how
Reading Time: 3 minutesDavid JM Orr, CEO, Resident Hotels, discusses the fundamental importance of reputation to the hotel sector, from guests to teams to investors. Several decades ago
Reading Time: 3 minutesGiles Fuchs, owner of Burgh Island Hotel, shares some examples of how hotels can build a brand image as the industry begins to recover. It’s no secret
Reading Time: 2 minutesBHN speaks to Matthew Bell, chief hotel operations officer at citizenM, about the brand’s London performance, the uptake in the group’s subscription offer, and the
Reading Time: 3 minutesIt’s getting harder and harder to pin down what truly defines a hotel. On day two of the Independent Hotel Show (5 October), Boutique Hotel
Reading Time: 3 minutesJoe Beeston, counsel in the employment team at legal firm Forsters, outlines some of the issues faced by hotel HR teams with some advice on
Reading Time: 3 minutesHamish Sherlock, head of Fifty Shades Greener in the UK, outlines some top strategies for hospitality businesses to become carbon neutral and sustainable. Sustainability and
Reading Time: 4 minutesIn England, it is estimated that one in 75 people are testing positive for Covid-19 – a somewhat inevitable statistic following the nation’s relaxing of
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