Reading Time: 3 minutesHow does The Know differ from other feedback services? The key difference is, at The Know, we use real paying guests rather than hotel inspectors or reviewers

Reading Time: 3 minutesBHN talks to Arnaud Zannier, founder of Zannier Hotels, about the brand’s ethos and expansion plans. • Can you give us some background on yourself,

Reading Time: 3 minutesIn the latest of an occasional series, interior designer David Bentheim casts his critical eye over two contrasting hotels in Shanghai. I am making a seismic shift

Reading Time: 3 minutesBHN talks to Philippe Bijaoui, chief development officer EMEA for Wyndham Hotel Group, about the company’s new Trademark Collection soft brand. • Describe the Trademark brand.“The Trademark

Reading Time: 4 minutesMartin Soler of Soler & Associates assesses the pros and cons of hotel loyalty programs. There’s an idea one is taught in business school that one should

Reading Time: 2 minutesRivonia Bed & Breakfast won the 2017 BoHo for best international hotel with 21-50 guestrooms. BHN caught up with co-owner Nicole Swart to find out

Reading Time: 2 minutesLast year Cedar Manor Hotel won the BoHo for best overall UK hotel. BHN caught up with co-owner Jonathan Kaye to find out what impact

Reading Time: 3 minutesThe introduction of General Data Protection Regulation (GDPR) in May this year will have a significant impact on hotel operations, says Paula Swain of Shoosmiths. In

Reading Time: 4 minutesSteve Cox of Swayy offers his top tips on boosting profits by harnessing the power of influencer marketing. Every business needs to sustain growth, generate revenue and,

Reading Time: 5 minutesBHN editor George Sell looks at five industry trends which will make waves in the travel and hospitality space in 2018. • Adapting company values