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Hosted by BHN editor Eloise Hanson.
Recent events have highlighted how guest and staff safety is paramount for hoteliers, and understanding the protocols and legal obligations is crucial for protecting your business. A single incident can have significant legal and financial repercussions, bringing into sharp focus the duty of care owed by hotels to staff members and guests alike. This webinar explored liabilities, protocols and risk management.
We discovered:
• How a legal definition of “duty of care” applies to staff, guests and suppliers
• The legal framework and examples of scenarios arising
• Protocols and best practices for handling emergencies, medical situations, and security incidents
• Factors that determine liability and potential consequences
• What types of insurance coverage are essential for hotels to mitigate risks
With thanks to:
• Michael Flynn, client director, Howden
• Marcus Lavell, barrister, Keystone Law
• Eugenio Pirri, C-suite executive and culture champion
• Mike Hogan, head of operations, Mollie’s
