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Hosted by BHN editor, Eloise Hanson
In partnership with: Oprivia
Simplifying operations, reducing OTA dependence, and improving the guest journey.
This webinar explored:
- How to evaluate core operational infrastructure to evaluate efficiencies, hidden fees, and workflow drag
- How to audit pre-arrival and check-in workflows to identify and minimise operational friction for staff and guests
- How to streamline payment and onboarding architecture to eliminate multi-step authorisation loops
- How to ensure complete, accurate data capture for every traveller
- How simplifying digital touch points helps to bypass OTA commissions and own the customer relationship
With thanks to:
- Adriano Walter Brander, founder, Oprivia
- Mark Thewlis, hotel manager, Foxhills Club & Resort
- Nimo Abdi, Brand Director, Immersive Hospitality Management
