Reopening plans unveiled for UK hospitality

UK: Prime Minister Boris Johnson has unveiled plans for the nation to exit lockdown in a “one-way road to freedom”, with hotels, pubs and restaurants permitted to open indoors from May 17.

Speaking to the Commons, Johnson delivered the government’s plans for the gradual easing of lockdown measures over the coming months. The success of each step will be determined by the data on vaccines, infection rates and new coronavirus variants.

If the data allows, on 12 April outdoor hospitality and takeaway, shops, gyms and hairdresser will be allowed to reopen with the rule of six in place. The 10pm curfew for venues as well as the requirement for ordering alcohol with a substantial meal will also be dropped.

A review of international leisure travel restrictions are to be announced by 12 April at the earliest.

From 17 May, the rule of six is to be abolished for outdoor gatherings and replaced with a limit of 30 people. Indoors, the rule of six will apply to hospitality settings like pubs. Hotels, cinemas, performances and sporting events will be allowed to reopen under social distancing guidelines.

If all criteria is met at each stage, it’s possible that the legal limits on social contact could be be lifted by 21 June.

David Morgan-Hewitt, managing director of The Goring and chairman of the Master Innholders, said: “I would implore the government to be very aware of the serious challenges which will continue to face the hotel sector over the next few months, especially hotels in London and other major cities. We cannot play our vital role within the community without continuing Government assistance to save thousands of jobs and once again provide the huge financial contribution we make to the British economy. I sincerely hope that Treasury plans now exist to extend the Business Rates Holiday for the full 2021/2022 financial year and that VAT remains at five per cent for our sector.”

Aaron Belton, head of global hospitality at DocMX, commented: “What this announcement gives us is the benefit of time to plan and prepare. Hotels cannot be expected to reopen business as usual and it’s imperative that there is a strategic roadmap to reopening. How well hotels prepare now will future-proof them for long-term survival. 

“This means preparing for a reality of low occupancy – as low as 20 per cent – and what that means for resourcing and cost efficiency. It means evaluating business efficiency and profitability. It means remaining competitive against other hotels who’ve taken the steps to modernise and streamline their processes during lockdown.”

Kenneth Spiers, hotel director, Lime Wood, said: “Today’s government announcement gives great hope that we are finally on the road to recovery and back to life as we once knew it. Hospitality, however, has yet again been put to the back of the queue to reopen despite all the safety measures in place.  With a date for reopening hotels of no earlier than 17 May, it is still someway off before any recovery can start.”

Serena von der Heyde, owner of Georgian House Hotel and Victorian House Hotel, said: “The roadmap announcement is a terrible blow for us. We have to survive three more months with no work and no income. When nearly every other business in the country is able to reopen, I cannot understand the logic in punishing the hotel industry, especially given the fact that we managed to operate safely with social distancing restrictions last year. How will the government support hotels that are prevented from trading for three more months? Let’s be clear, furlough supports our workforce, but it does not support our businesses. We will need grant aid again to make it through. What a desolate prospect for our future.”

Neil Pattison, director at, said: “Despite their rigour and focus in implementing successful Covid-secure protocols, it is frustrating to see that restaurants and bars will be slow to fully re-open compared to other businesses. Studies have shown that with the right systems in place, hospitality businesses have extremely low transmission rates. The sector is raring to go, leading the way for trading responsibly and introducing procedures which ensure the safety of staff and customers. Equally, customers are keen to return and enjoy hospitality venues, and this will positively impact both the economy and mental wellbeing in the UK. As the vaccine programme continues at pace and data allows, an earlier full reopening should be considered for hospitality venues as outdoor operation is simply not feasible for so many businesses.

“Alongside this, it’s crucial that government support continues to protect jobs in hospitality. It’s clear social distancing will be in place for the foreseeable future, and many businesses will continue to struggle to remain viable as their capacity to serve customers will be reduced.”

Joss Croft, chief executive of UKinbound, said: “We’re really pleased the Prime Minister has listened to the industry and included international inbound tourism in the roadmap. It is critical the government consults with industry when preparing its review on reopening international travel.

“As part of its review, we would ask the government to work with the devolved nations, as a fragmented approach will hinder recovery. To save summer business, the government needs to move quickly as it will take time for consumers to regain confidence to book a holiday and for the industry to prepare. It’s clear we are still months away from restarting international travel, and many more months before we see a significant recovery, and the industry therefore needs continued support.

“For our sector to survive long enough to support the economic recovery, we’re asking the Chancellor to retain furlough as long as restrictions are in place, issue sector specific grants and extend Business Rate Relief when he announces the Budget on the March 3.”

UKHospitality chief executive Kate Nicholls said: “It is extremely welcome to see a specific review into international travel and how that can return. This will be critical to the recovery of the hospitality sector and we look forward to contributing to this review.

“A major package of financial support is imperative if hospitality is to survive. The Prime Minister says the reopening schedule is driven by data, yet all the data points to hospitality being relatively safe and linked to only a tiny number of cases. Vaccinations and the fall in infection rates has de-risked our reopening even further. This delay in reopening will make the job of survival all the more difficult for businesses only just clinging on to existence.

“The job for the government now is to make sure our sector survives this further period of closure. The Chancellor has just nine days to save thousands of businesses and hundreds of thousands of jobs.”

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