UK: Designed to raise the profile of the hospitality industry and promote the sector as a career of choice, the Hoteliers’ Charter has launched with signatories committing to 10 areas of best practice.
Founded by Sally Beck, general manager of the Royal Lancaster London, the Charter has secured the support from hundreds of hoteliers as well as industry bodies including UKHospitality, The Master Innholders, St Julian’s Scholars, The Institute of Hospitality and The AA.
Hoteliers signing up to the Charter agree to the following 10 key areas:
1. Commit to developing team members through training, apprenticeships, coaching and mentoring, positioning hotel roles as careers, not just jobs.
2. Support The Hospitality Commitment to respect team members’ work/life balance, rotas and working hours, providing sufficient notice for changes and requests. As our members trade seven days a week, a range of shift patterns are available to support working families, students and part time working.
3. Support the ambition to end low pay, believe passionately in giving people opportunities to develop their careers, and give access to financial and pension guidance.
4. Champion a fair and transparent service charge/tronc/gratuities system where all monies are distributed with only agreed costs retained.
5. Offer colleagues access to an employee assistance programme, to provide confidential support across all facets of their physical and mental wellness, both in and outside the workplace.
6. Provide a positive and nourishing workplace environment and culture for colleagues, nurturing social networks around their teams and facilitating social activities to build cohesive workplace communities.
7. Support industry charities, and other charities relating to the community they serve, respecting and encouraging colleagues’ commitments to additional community endeavours.
8. Drive environmentally sustainable businesses with a commitment to reduce, reuse and recycle, and champion the government’s commitment to be carbon neutral by 2050.
9. Advocate diversity, inclusion and equality, offering English lessons to colleagues where required and taking practical measures to make hotels accessible for all disabilities.
10. Commit to the Modern Slavery Act and ensure that all suppliers act in accordance with the core values of the Hoteliers’ Charter and The Hospitality Commitment.
Beck commented: “We need to show that the industry stands together, supporting our colleagues through what has been a difficult time for everyone. It is now more important than ever to recognise the value of not only looking after, retaining and developing people already in the industry but also attracting new talent into the fold.
“The Hoteliers’ Charter is intended to spread the good word about our industry, to educate both parents and youngsters about the benefits of attending a catering or hospitality college, or working with a Charter Hotelier, where they can benefit from a good work-life balance, training, mentoring and apprenticeships.
“Brexit has meant that UK hotels no longer have the same access to EU employees,” she continued, “so, as the industry readies itself to bounce back after the pandemic, now is a key time to appeal to students and young adults in the UK to consider a career in hotels and hospitality. The Hoteliers Charter will therefore serve as a force for good in helping us to improve awareness of all of the great career opportunities that exist in hotels in the whole of the UK.”
Further information on the Hoteliers’ Charter can be found here.
Beck will be joining the Trailblazer 2.0 webinar session, breaking bad: progressive leadership, on March 8th. You can register here.