Hotels are continuing to face staffing pressures, making it essential to attract and retain talent across all age groups. A multigenerational workforce – from Gen Z to Boomer and everything in between – leverages broad skillsets, experiences, and perspectives, but also presents challenges around communication, expectations, and workplace culture.
We discovered:
Tailoring recruitment strategies to appeal to different generations
Addressing bias and stereotyping to promote a fair and inclusive workplace
Understanding generational differences and how best to meet expectations
What a multigenerational mentorship program looks like
How to assess the impact of cross-generational teamwork on performance
With thanks to:
Oliver Milne-Watson, general manager, The Newman
Ian Wilkinson, sales and partnership manager, Rest Less
Adam Gray, senior people operations business partner, Apex Hotels
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