UK: The Hotel Leadership Conference 2024, organised by the Master Innholders, explored how AI and technology is shaping the current and future workforce and guest experiences.
BHN speaks to Adrian Ellis, chairman of the Hotel Leadership Conference and general manager of The Lowry, to discover some key learnings from this year’s event as well as advice for hoteliers who are sceptical of artificial intelligence. Filmed at the Hotel Leadership Conference 2024 at Park Plaza London Riverbank.
BHN editor Eloise Hanson speaks to Dan Rose-Bristow, chair of the Master Innholders and owner of The Torridon, about 2023 trends, what hoteliers can expect at the Hotel Leadership Conference, and the new KPIs of leadership.
BHN speaks to Florian Montag, business development manager at apaleo, about the challenges moving to the cloud, why the employee