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Hosted by BHN editor – hospitality, Eloise Hanson
In partnership with Agilysys
Unlocking guest loyalty and bridging the rebooking gap
Just 27 per cent of UK travellers rebooked a hotel in the last year. At a time when purse strings are tight, Return on Experience (RoE) has never been more important. This webinar will explore the role PMS can play in helping hoteliers to boost guest loyalty and bridge the guest retention gap.
You will discover:
• How UK travellers adapted their holiday plans during 2023, and what this means for the year ahead
• Practical tips for hoteliers to boost guest retention now and in the future
• How the role of the PMS is evolving to include advanced capabilities and features that streamline operations and deliver greater efficiencies
• The revenue-generating opportunities provided by technology to increase RoE
• How the PMS can support teams to better engage with guests pre, during and post-stay
Learn insights from:
• Matthew Prosser, senior sales director, Agilysys
• Tara Robinson, sales and marketing director, Eden Hotel Collection
• Laura Sharpe, director of operations, Firmdale Hotels
