Philadelphia boutique hotel to introduce “invisible service”

US: The Lokal, a boutique hotel in Philadelphia, wants to provide a service that doesn’t require guests and staff to speak to each other.

US: The Lokal, a boutique hotel in Philadelphia, wants to provide a service that doesn’t require guests and staff to speak to each other.

The aim of the six-room hotel is to provide an ‘invisible service’ that will “reduce the barrier between visitors and an authentic Philadelphia experience”.

While it will still provide the amenities typically found in a hotel, Lokal is attempting to do make guests feel like they are living in the city rather than a tourist.

Chad Ludeman, co-Founder of StayLokal, said: “In doing away with many of the trappings of a traditional hotel, Lokal seeks to provide a unique connection with the city without sacrificing the comfort and care travellers expect. Invisible service is an approach to hospitality that tries to reduce the barrier between a visitor and the real experience of a place. The idea is to still provide all of those things guests want from a hotel without them feeling like they are leaving the neighbourhood and entering something artificial or apart. As part of this commitment to the experience, Lokal will provide carefully curated, in-room guide books, offering guests local dinner, drink, shopping, and adventure recommendations, which will give unique and honest insights into the city and the neighbourhood.”

Developer Postgreen Homes and designers Jersey Ice Cream Company are working on the hotel, which will open at 139 N. Third Street next month.

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