Redefining the guest experience with innovative services and amenities

Hosted by BHN editor Eloise Hanson

Sponsored by Alliants

In the modern world, our day-to-day lives are increasingly personalised, underpinned by individual tastes and preferences. To remain competitive in today’s marketplace, boutique hotels must exceed expectations to create memorable and exceptional guest experiences.

This webinar will cover the latest trends and strategies for elevating the guest experience to drive repeat business and positive reviews.

You will discover:
• The evolving needs and preferences of modern guests
• How to leverage data and technology to personalise the guest experience
• Creative ideas for enhancing the guest experience beyond traditional offerings
• Opportunities for upselling and cross-selling to drive revenue growth

Learn insights from:

• Tristan Gadsby, CEO, Alliants

• Jennifer Connell, VP and global brand leader – premium distinction and collection brands, Marriott International

• Craig Pishotti, co-founder, Common Bond Hotel Collection

• Christopher Atlas, president, Posy Exchange

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