Digitally innovating the guest experience

Hosted by Eloise Hanson, editor, IHM

[sponsored by Operto Guest Technologies and elina]

According to McKinsey & Company, there’s been a seven-year increase, on average, in the rate at which companies develop digital products and services since the start of the pandemic. So what’s next for hotels? This webinar will explore the opportunities for advancing hospitality and travel tech whilst elevating the guest journey simultaneously.


You will learn:

• How suppliers are developing their software to enhance the guest experience pre, during and post-stay

• Where the opportunities are for monetising the guest journey

• How to develop the decision criteria for choosing the right vendor for your property

• What’s next for hospitality technology?


Trailblazers joining the discussion will be:

Steve Davis, CEO, Operto Guest Technologies

Nipun Ladha, director of client success, DigiValet

Duncan Chappell, commercial director, elina

Markus Feller, head of innovation and transformation, SV Group

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