In today’s experience-driven economy, the most successful hotel brands are shifting focus from selling rooms to curating end-to-end guest journeys. This evolution is opening new opportunities to personalise each touchpoint, deepen guest engagement, and unlock revenue beyond the traditional stay.
We discovered:
How hotels are adapting to the experience economy, and what stands in the way of full integration
Strategies for elevating ancillary services into revenue-generating guest experiences
How smart technology can tailor offers, upsells, and experiences to individual guests
The role of staff in revenue strategy and their impact on guest satisfaction and loyalty
With thanks to:
Michael Grove, CEO, HotStats
Naomi Heaton, CEO, The Other House
Duncan Osborn, senior business development manager EMEA, Agilysys
Who attended:
Hotel owners, investors and developers
Operators and third-party management companies
C-suite executives, general manages and senior teams
Technology providers
Service providers
If you’re looking for the best no-cost digital content across the hospitality and living sectors, you’re in the right place.
Join the 7,000+ professionals already benefitting from our cutting edge webinars to gain advanced insights.
Our webinars aren’t just talks; they’re interactive, practical, knowledge-based and designed to give you a voice. Use the live Q&A to ask our expert panellists your burning questions, in real time.
:
