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Hosted by BHN editor Eloise Hanson. In partnership with Agilysys.
Today, technology has a bigger role to play in elevating the guest experience, which in turn has a direct impact on a hotel’s reputation, customer loyalty, and revenue. Point of Sale (POS) systems have been in use for a long time, but with recent developments a POS system can:
• Enable guests to self-serve at levels they experience in their consumer lives through kiosks or on-demand services
• Free staff from interacting with the POS system to interacting with the guest
• Streamline kitchen service, driving up efficiency
In this webinar, we will be discussing just how far POS systems have come, the potential these systems create, and how to leverage the technology to elevate the guest experience and drive revenue growth.
We discovered:
• Exploring how POS can support different service models and modes of operation
• How a modern POS system can streamline tasks and improve staff productivity
• Upselling and cross-selling capabilities of POS, and how it can integrate with online booking tools
• Emerging trends e.g. AI, voice ordering, and guest personalisation within the POS system
With thanks to:
• Andrew Kendrick, managing director – hotels, Splendid Hospitality Group
• Kristian Dijkstra, managing director, C1 Capital
• Matthew Prosser, senior sales director, Agilysys
• Declan Mongan, IT manager, Hilton
