Hosted by Eloise Hanson, editor, IHM
You will learn:
• The resources available to enhance and improve operating procedures
• Cleanliness and comfort expectations – is certification necessary?
• Understanding consumer demands and the role of transparency in rebuilding confidence
• Duty of care in 2021
Trailblazers joining the discussion will be:
• Deborah Heather, managing director, Quality in Tourism
• Amanda Frasier, EVP standards and ratings, Forbes Travel Guide
• Gordon Bruce, director, Room To Breathe
• Paul Callingham, chairman, Starboard Hotels
