Old habits, new routines: Health, safety and wellbeing protocols


Hosted by Eloise Hanson, editor, IHM

You will learn:

•  The resources available to enhance and improve operating procedures

• Cleanliness and comfort expectations – is certification necessary?

• Understanding consumer demands and the role of transparency in rebuilding confidence

• Duty of care in 2021


Trailblazers joining the discussion will be:

Deborah Heather, managing director, Quality in Tourism

Amanda Frasier, EVP standards and ratings, Forbes Travel Guide

Gordon Bruce, director, Room To Breathe

Paul Callingham, chairman, Starboard Hotels

Be in the know.

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