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Hosted by BHN editor Eloise Hanson
In partnership with Agilysys
Time: 14:00 – 15:00 GMT
Online | Free to attend
Generic, one-size-fits-all packages are no longer enough. Today’s hotel guests expect and are willing to pay for personalised experiences, yet many hoteliers are constrained by legacy systems that fail to deliver true customisation. This missed opportunity represents a significant revenue gap, with estimates suggesting that poor segmentation and a lack of tailored offerings can cost a boutique hotel up to £20,000 a month.
The webinar featured insights from industry experts who will explore a future where AI plays a significant role in greater personalisation for guests, including the ability to create truly individual experiences.
We discovered:
- Explore the scale of the missed revenue opportunity in today’s package offering landscape
- Understand the technology and operational challenges for hoteliers
- Gain insight into the developing expectations of today’s hyper-personalised guest
- Learn how new technology can unlock secondary revenue and enhance guest experience
With thanks to:
- Matthew Prosser, senior sales director EMEA, Agilysys
- Leigh Archer, commercial manager, The Headland Cornwall
- Andrew Glover, head of revenue, BWH Hotels GB
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