Human versus digital concierge


Hosted by Eloise Hanson, editor, IHM

Discover how technology is changing the customer and operator experience.


You will learn:

• The growing role of technology within hotels and other hospitality asset classes

• How are property managers and operators balancing high tech and high touch

• How can technology enable value, recognition and loyalty – can it earn trust?

• Contingencies of compiling and utilising guest data – what information is stored, how is it used, and who’s controlling it


Trailblazers joining the discussion will be:

Jannes Soerensen, general manager, The Beaumont

Rogier Braakman, managing director, Penta Hotels

Jeremy Atlan, cofounder and business development, Wishbox

Jen Wong, CEO, LaaSie.AI

Julie Grieve, founder and CEO, Criton

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