UK: Xenie Hornackova has been named as the operations manager of The Cottage in the Wood in Malvern Hills.
Hornackova began her new role this month having formerly worked as the property’s food and beverage manager. She will be responsible for managing the F&B department as well as reception and housekeeping teams.
Joining in 2016 as a food and beverage assistant, Hornackova was selected for her new role after working closely with the hotel’s senior management team over the past two years.
She said: “I am excited about the new role. The team at The Cottage in the Wood is really special and we help each other every day. There is always someone to make you smile and seeing returning guests to the hotel also makes me really happy. There is always space for improvement, especially in the hospitality industry and we will be keeping abreast of new trends to ensure customer satisfaction. We will be looking to make little improvements every day!”
Owner Nick Davies added: “We are very excited to be promoting Xenie. I have worked with Xenie since she joined us as a part-time F&B assistant four years ago and it has been a pleasure to see her develop into the competent manager and motivational leader that she is today. I am looking forward to enhancing her career as operations manager and working with her to further develop our offering at The Cottage in the Wood.”
The Cottage in the Wood comprises The Main House (nine bedrooms), two AA Rosette 1919 Restaurant, Bar & Terrace, the Beech Cottage (four bedrooms), and the Coach House (19 bedrooms).
Earlier this year, the hotel unveiled its final phase of refurbishment led by owners Nick and Julia Davies, who purchased the property in 2015.